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Title: Providers

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Provider Registry
The IHSS Public Authority Registry service is composed of a staff of Registry Consumer Empowerment Coordinators whose role is to assist the IHSS consumer in finding a provider. Registry Coordinators are skilled and experienced in matching the consumer to a provider that serves their service needs. A comprehensive computerized program is used to maintain a list of available screened providers. This is
maintained by the Registry, which constantly recruits and screens providers so that a sufficient number of providers are available to work for consumers. The Registry Consumer Empowerment Coordinators also assists the consumer in understanding the role of being an employer of a provider: This involves helping the consumer understand the process of selecting, hiring, employing, supervising, and if necessary,
firing of a provider.

Once qualified for IHSS and hours are assessed and approved, it is the responsibility the consumer, to locate and hire a provider (home care worker). Yet the location and hiring of a provider can be a difficult process. This is where the IHSS Public Authority Registry can step in and help. The consumer is the employer and has the sole responsibility of an employer. But the IHSS Public Authority Registry is there to help in every phase of this process of employing and utilizing a provider.

Provider Intake to the Registry

Provider Application:

The Registry is constantly recruiting new qualified providers. Providers can expand their opportunities for finding work by being listed on the Registry. If you are a provider and are interested in being placed on the Registry call (866) 351-7722 and request a provider application.

Upon completion and the return of the application to the Public Authority, the Registry will screen the applicant. This is described in the next section.

Provider Screening

The safety and security of IHSS consumers is of the highest priority of the IHSS Public Authority. To take reasonable measures to protect consumers from harm, the Registry has taken steps to prescreen
potential providers before placing into the computerized listing. Home care providers on this listing must provide or complete:

Two positive personal or work references from non-relatives.

A valid Social Security card

A valid CA photo I.D.

An interview/screening with the Registry staff. This is an opportunity for the Public Authority to acquaint themselves with the provider. It is also an opportunity for the provider to share their work history, skills, training, and personal qualities that would make them a good home care provider.

All providers are required to disclose any history of criminal convictions on their Registry application.

Potential providers will be rejected from listing on the Registry for the following reasons:

Failure to disclose a previous criminal conviction on their application.

Any felony conviction.

Also any criminal violations that the Public Authority determines represent a threat to the health, safety, or personal rights of consumers .

Violation of Elder/Dependent or Child Abuse Criminal Laws or the demonstration of a pattern of suspected or substantiated Elder, Dependent, or Child Abuse

When an applicant passes the screening process, he/she will be accepted onto the Registry. He/she will receive a letter of acceptance. The provider will then be made available for job opportunities from the
Registry through matching with available and appropriate consumers.

Consumer intake to the Registry

The Registry can be accessed by the consumer in three basic ways. First, the consumer can be referred to the Registry by their IHSS social worker, social service agency, or medical professional. Second, a family member or interested party can refer the consumer to the Registry. Third, the consumer can refer himself/herself to the Registry. To make referrals, call (866) 351-7722 and request a consumer intake.

Once the consumer is referred to the Registry, a Registry Consumer Empowerment Coordinator will assess the consumer service needs. This involves both assessing the IHSS approved service hours on record and interviewing the consumer for their critical needs. Utilizing the computerized listing, a Registry Consumer Empowerment Coordinator will help the consumer to identify available providers that best fits their service needs. A written list of eligible providers will be sent to the consumer. As the employer, it is the sole responsibility of the consumer to select their providers and set up interviews with applicants.

The Registry Coordinator is available for follow-up service to the consumer. These services include:

Helping the consumer understand the role of being an employer and its responsibilities

How to interview and hire providers

Developing provider schedules

Understanding time sheets and payroll

Developing a system for keeping track of provider?s hours

Helping to maintain a good relationship with your provider

Conducting a home visit


Copyright Network of Care 2001